Welcome

About Me

My  IT career spans two decades, leading me from the Banking sector, to Managed Services Providers (MSP).

The journey through various technical, and leadership roles has honed my technical acumen while helping me evolve a team management style centered on inclusion, flexibility, and a healthy work-life balance. 

I'm a Linux guy at heart, but recognize that there is a place for everything, and everything has it's place.

Technical Projects 

A small snapshot of projects I’ve lead include

• Onboard existing infrastructures for global & SMB customers alike

• Designing and implementing patching and vulnerability remediation tools & strategies

• Monitoring tool migration planning and execution

• RMM tool implementation

• Enterprise password vault implementation & migration 

• Building a maintaining multiple documentation libraries in Confluence, xWiki and SharePoint

• Installation, configuration of virtualization infrastructure utilizing VMWare ESXi, Proxmox, Ovirt /Redhat Enterprise Virtualization

• On-site NAS /SAN deployments

• Datacenter live migrations and day-1 data true-up using Zerto

My Experience

Gibraltar Solutions Managed Services | 2023 | Customer Success  Manager
Relationship owner for SMB Managed Services Customers, ensuring  services are delivered in a timely fashion with integrity and transparency in accordance with Service Level Agreements. My focus is on bridging the gap between our technical experts, management and my customers, keeping mutual business objectives aligned, and ensuring  the customers' voice is heard.

Insight Canada Managed Services | 2021 - 2023 | Team Lead /Operations Management
Lead a team of 12 Systems Engineers to manage customer infrastructures from SMB to large multi-national corporations based in Canada. We focused on change and problem management, projects and providing solutions to complex multi-faceted issues. 

Scalar Decisions /CDW Canada Managed Services | 2017 - 2021 | Technical Lead /Sr. Systems Administrator
Member of a high-performance team responsible for incident, change and problem management & project implementations for large multi-national customers across Canada 

Symcor Canada | 2011 - 2017 | L3 Linux Systems Administrator
Provided first-class Linux systems administration and project implementation for over 3200 Virtual and Physical Linux serves across 2 data centers in the GTA. My focus was on incident and change management, while also providing RCA toward a goal of problem management

Afilias Canada | 2009 - 2011 | Linux Systems Administrator
Assisted in day to day infrastructure administration and local desktop /laptop maintenance

RBC Royal Bank of Canada | 2007 -2009 | Tivoli Storage Administrator
Perform day-to-day storage and backup administration and support